Refunds & Replacements
At Keur Beauty, we ensure that every product is packed with care and quality-checked.
Refunds or replacements are only applicable in cases where the product is received in a damaged, defective, or unusable condition.
Damaged or Defective Products
If your order arrives damaged or defective, please notify us within 24 hours of delivery by emailing support@keurbeauty.com with the following:
Your order number
Clear photos of the damaged or defective product
Images of the outer packaging and shipping label
A short video of opening the package to show the condition of the product
Once reviewed and approved, we will arrange:
- A replacement, or
- A refund, for the affected item only
The decision will be made based on product availability and customer preference.
Delivery Issues
If your order:
- Is lost in transit, or
- Is marked as delivered but not received
Please contact us immediately.
After verification with our courier partner, we will re-ship the order at no additional cost.
Refunds are not applicable in such cases.
Non-Returnable & Non-Refundable Items
While we always aim to deliver products in perfect condition, there are certain situations where returns, refunds, or replacements cannot be provided:
- Products that have been opened, used, or tampered with
- Orders that are cancelled after dispatch
- Cases of change of mind or if the product doesn’t meet personal preferences
- Minor variations in texture, fragrance, or color, as natural differences may occur in skincare products
- Delays caused by courier partners or circumstances beyond our control
We appreciate your understanding, and we’re always here to assist if you have any concerns about your order.
Need Assistance?
We’re here to help! If you have any questions or concerns about your order, don’t hesitate to get in touch.
Our friendly support team will make sure you get the guidance you need.
Email: support@keurbeauty.com